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Privacy Notice

‍Effective date: 5 August 2026

Who we are

Edinburgh Unlocked is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Notice explains what personal information we collect, why we collect it and your rights in relation to your personal data.

Visitors to the website

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

·       Information about your browser, network and device

·       Web pages you visited prior to coming to this website

·       Web pages you view while on this website

·       Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

‍What information we collect

Depending on how you interact with us, we may collect:

  • Your name.

  • Your email address.

  • Your telephone number (if provided).

  • Details of your enquiry submitted through our contact form.

  • Payment confirmation received from our payment provider (we do not receive or store your full payment card details).

‍Website analytics

This website collects personal information to power our site analytics, including:

·       Information about your browser, network, and device

·       Web pages you visited prior to coming to this website

·       Your IP address

This information may also include details about your use of this website, including:

·       Clicks

·       Internal links

·       Pages visited

·       Scrolling

·       Searches

·       Timestamps

We provide this information to our online hosting provider Squarespace, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

How we use your information

‍We use your information to:

  • Respond to enquiries.

  • Manage and confirm tour bookings.

  • Communicate with you about your booking.

  • Meet our legal and accounting obligations.

  • Protect the security of our website and services.

‍We do not sell your personal information.

Our lawful basis

Depending on the circumstances, we process your personal information because:

  • it is necessary to take steps at your request before entering into a contract or to perform a contract with you;

  • we have a legitimate interest in operating and improving our business;

  • we are required to comply with legal obligations.

‍Enquiry forms

When you submit information to this website via the webform (Contact page), we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you. Enquiry form submission is also sent to an email address associated with the website. When you contact us or agree to a service, we collect information necessary to negotiate, draft, and execute the service agreement. This information may include your: 

·       Business details (for example, project scope) 

·       Email address 

·       Name Phone number 

This information is processed and stored securely through our use of the Squarespace platform.

Booking services

Consultation bookings are managed using Squarespace Scheduling (Acuity Scheduling). Information submitted during the booking process is processed to arrange and administer your consultation.

Payments are processed securely by our payment provider. We do not store your payment card details.

Our payment processor(s) [payment processor name(s)] will also collect payment information from you. You can read their privacy policy at [payment processor privacy policy URL].

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

  • Name

  • Email address

  • Phone number

  • Details that will help with your consultation and the recommendations we make (for example, details of your trip and travel preferences)

‍We provide this information to Squarespace, our online scheduling service provider, so that they can provide online booking services to us.

How long we keep your information

We keep personal information only for as long as necessary for the purpose for which it was collected, including to comply with legal, tax and accounting obligations.

Enquiries that do not lead to a booking are normally retained only for as long as reasonably necessary to deal with your enquiry.

Sharing your information

We may share your information with trusted service providers where necessary to operate our business, including:

  • Squarespace.

  • Squarespace Scheduling (Acuity Scheduling).

  • Our payment service provider.

‍These providers process information on our behalf or as independent controllers where appropriate.

Contacting you

We may email you with messages about your order activity. For example, we may email you to tell you that:

  • You’ve have booked a consultation.

‍It’s not possible to unsubscribe from these messages.

We provide your contact information to Squarespace, our website hosting provider, so they can send these emails to you on our behalf and help us manage our relationship with you.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:‍ ‍

  • Information about your browser, network, or device‍. ‍

  • Information about this site and the page you’re viewing on it‍. ‍

  • Your IP address.

‍Your rights

Under UK data protection law, you have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of your information in certain circumstances;

  • object to certain types of processing;

  • request restriction of processing;

  • request transfer of your data where applicable;

  • withdraw consent where processing is based on consent.

‍Complaints

If you are unhappy with how we handle your personal information, we would appreciate the opportunity to address your concerns first.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Contact us

If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact:

Edinburgh Unlocked

Email: [Insert your contact email]

Address: [Insert your business correspondence address, if applicable]

Privacy Notice